FAQs
How will I receive my item?
Most small and mid-sized items can be delivered by UPS or FedEx. Larger pieces, such as fountains and life-sized figures, require freight or custom delivery service which can be arranged by Signature Statuary.
Please be assured that Signature Statuary takes every precaution to prevent your item from being damaged during shipping. Each item is carefully packed to ensure the safest possible arrival.
What if my item breaks during shipping?
Please contact our customer service department immediately at info@signaturestatuary.com. If box or crate is damaged, be sure to note damage with shipper at time of delivery. Note that most shipping companies have strict time limits in which to report any claims of damage. Signature Statuary cannot be held liable for any broken merchandise that isn’t reported in a timely manner or if all packing and crating materials are not saved. It is recommended that all items be inspected at time of delivery and any issues noted with delivery company.
For your protection and to help us resolve the matter as quickly as possible. We suggest that you photograph any damage and notify the shipping company and Signature Statuary right away.
How much does shipping cost?
Each item listing contains estimated shipping costs. Most items offer FREE SHIPPING. Some larger items that require freight or special delivery requirements may have a charge. Feel free to contact our sales department for additional info and costs. Signature Statuary charges the exact shipping costs, with no additional mark up to customers. If special delivery is required, Signature Statuary will make every effort to secure the safest, quickest and most cost effective method. Our first priority is to get products to our customers safely. Signature Statuary arranges for delivery of hundreds of items monthly throughout North America.
Do you offer combined shipping discounts?
If items can be packed and shipped together, discounts will be applied to shipping costs. Please be assured that Signature Statuary will do everything possible to get you the best shipping prices for your purchase.
Is there sales tax on my order?
Sales tax of 6% will be collected on items shipped within Pennsylvania.
What is your refund policy?
In-stock items can be returned for the full purchase price within 7 days of receiving the item less a 15% restocking fee. This fee is charged to offset original shipping charges. Please note that Signature Statuary cannot refund shipping and packing costs. For items that are picked up from one of our retail locations, this 15% fee will be waived.
When will I receive my refund?
Once an item is returned to our warehouse, a refund will be issued to the purchaser, using the same method in which payment was made. Restocking fee of 15% will be deducted when refund is processed.
Example: If you paid through PayPal, the refund will appear in your PayPal account.
Do you offer refunds for special or custom orders?
Unfortunately, due the special nature of special and custom orders, we are not able to offer refunds for these items. In the unlikely event you have a special item that just does not work for some reason, Signature Statuary does have some consignment options for its customers.
What does “patina” mean?
A patina is a green or brown film that develops on the surface of bronze or similar metals. Naturally-occurring patinas are produced by oxidation over period of time.
However, many people enjoy the look of patinas and would like to achieve the effect right away. As part of manufacturing process, we’re able to apply different patinas to many of our pieces before shipping.
Multi-colored patinas may also be used to achieve color variation in some pieces.
May I choose a different finish or patina for my item?
Some items are available in different finishes or patinas. Each listing will specify available options or variations.
Will my bronze statue turn green?
Because bronze contains a copper alloy, it naturally turns green as it ages. While some people enjoy the “antique” look of the patina, others may want to retain the original hue.
Waxing and polishing your bronze statue several times every year can prevent your item from turning green. Products such as Old English furniture polish can work well on bronze.
Instructions:
1. Apply wax to the bronze using a soft paint brush. You may need to apply a heavier coating to areas that appear oxidized.
2. Allow the wax to dry for 20 minutes.
3. Use a soft cloth or mechanical buffer to remove the wax.
4. Repeat the process for any areas that have heavy oxidization.
Does Signature Statuary handle fountain installation?
We do not personally, however, you should be able to find a local pool or landscaping company that can properly install your fountain. We will be glad to assist in locating a qualified technician upon request. Signature Statuary has worked with numerous landscapers nationwide and can easily direct you to a knowledgable professional.
What do I need to know before I buy a fountain?
Your fountain will need to be located in an area that has access to water and electricity.
You will need to ensure that you have appropriate space to accommodate the fountain. Keep in mind that many fountains must be placed in a shallow pool. The pool should be three- to four-feet wider than the width of the fountain, and should be 15-18’’ deep.
Speak with your fountain installer about how to create a center pedestal for the fountain to sit upon. The pedestal should conceal the water pump and allow the bottom of the fountain to be situated on the surface of the water. It’s important that the pump remains submerged at all times.
If you live in a cold climate, you should winterize your fountain to prevent damage. The fountain, pool, and any pipes should be emptied and allowed to dry out before freezing temperatures occur.
